In a video on TikTok final yr, a younger woman from Texas is seen opening her birthday presents, breaking down in glad tears at one particular present: a pink multipack of her favourite on the spot ramen, Buldak’s carbonara selection. Samyang Meals, the maker of Buldak, sprung into motion because the video went viral. Only a month later, the model engineered one other second designed for virality, delivering a Buldak-themed occasion — and an enormous provide of ramen — on to the younger woman’s home in a customized pink truck.
“This activation was an instance of engagement with our followers,” mentioned Sarah Tang, advertising and marketing director at Samyang America. “We attempt to construct group with our viewers — not simply promoting. As a lot as they love us, we attempt to present our appreciation.”
Shopper love for Samyang and its Buldak merchandise is actual: Numerator not too long ago named it the high model within the U.S. amongst Gen Alpha, calling it “a cultural and culinary phenomenon” among the many cohort, which incorporates customers born starting in 2010. Samyang ranked forward of manufacturers like Owala water bottles, Dr. Squatch cleaning soap and Fortnite.
The rating is validation of the work Samyang, which launched South Korea’s first-ever on the spot ramen in 1963, has executed to develop past a distinct segment Korean meals model into a favourite of youthful customers who more and more attain for spicy meals.
The corporate launched its U.S. affiliate in 2021 and labored to boost the model’s profile at retailers together with Costco, Walmart and Goal. On the finish of 2023, Samyang was in lower than 10,000 shops; by the tip of final yr, it was in additional than 22,000. The addition of a advertising and marketing workforce somewhat greater than a yr in the past has helped flip viral engagement right into a real-world footprint.
“If we couldn’t obtain a robust retail extension, we might not have this success by way of outcomes,” Tang defined. “Manufacturers which can be extremely popular within the social world… it is laborious to make it in real-life with out an omnichannel technique.”
Tapping into model love
Samyang America’s advertising and marketing workforce is lean however agile, which makes it straightforward for the model to faucet into viral moments just like the one with the woman in Texas. However it nonetheless depends on a collaborative relationship with the corporate’s South Korea headquarters to place assets behind its advertising and marketing.
“With out their assist, we might not have the ability to do [the activations] as we’re nonetheless a small group,” Tang mentioned. “We work very intently and it’s a very cooperative relationship by way of advertising and marketing operations.”
Samyang is investing in digital as a part of an omnichannel technique that may even embody a brand-owned platform that captures shopper suggestions and model love in a single place. The corporate can be a pair of rising channels that proceed to converge, tapping into CTV and dealing to have a greater presence on retail media networks owned by Walmart, Goal and Kroger.
It has additionally embraced experiential advertising and marketing, a tactic that has returned to full pressure after a pullback in the course of the peak of the pandemic. Elevating sampling with in-person activations has helped Samyang transfer past on the spot ramen into the sauce class. In October and November, Samyang rolled out a wide range of activations in New York and Los Angeles as a part of its “Splash Buldak” marketing campaign, which featured mascot appearances and “sauce trade” pop-ups that allowed customers to commerce in outdated take-out sauce packets free of charge Buldak Scorching Sauce.
Experiential has additionally helped the model meet viral moments, even ones not as constructive as somewhat woman’s model love. Final June, the Danish Veterinary and Meals Administration briefly recalled a number of kinds of Buldak, claiming that the degrees of capsaicin — the chemical in peppers that make them spicy — had been too excessive and will poison customers. As soon as the ban was lifted on two of the merchandise, Samyang helped Danish customers have a good time the return of the merchandise by setting sail on the “Buldak Spicy Ferry” in Copenhagen’s harbor.
“It was a strategic transfer to interrupt the narrative,” Tang mentioned. “We tried to play in a [fun] approach after a regulatory problem and likewise reaffirm that we care about you as a lot as you care about us.”
